Privacy policy

At LuxraHub.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or make a purchase from our website.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

When you visit or interact with LuxraHub.com, we may collect the following types of information:

a) Personal Information

We collect personal details that you provide directly, including:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping and Billing Address
  • Payment Details (processed securely via payment gateways)

b) Non-Personal Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on website

c) Order Information

When you purchase from our store, we collect:

  • Product details
  • Order history
  • Transaction details

2. How We Use Your Information

We use your information to provide a smooth and secure shopping experience:

  • To process and deliver your orders
  • To communicate order updates and support
  • To improve website performance and user experience
  • To prevent fraud and unauthorized transactions
  • To send promotional offers (only with your consent)

3. Sharing Your Information

We respect your privacy and do not sell your personal data. However, we may share information with:

a) Service Providers

We share data with trusted partners for:

  • Payment processing
  • Shipping and logistics
  • Email and marketing services

b) Legal Requirements

We may disclose your data if required by law or government authorities.

c) Business Transfers

In case of a business merger or sale, your data may be transferred.

4. Data Security

We implement strong security measures to protect your information:

  • SSL encryption for secure transactions
  • Secure payment gateways
  • Limited access to personal data

However, no method is 100% secure, and we cannot guarantee absolute security.

5. Cookies Policy

We use cookies to enhance your browsing experience.

What Cookies Do:

  • Remember your preferences
  • Track website usage
  • Improve site functionality

You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

As a user, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Opt-out of marketing emails
  • Withdraw consent anytime

To exercise your rights, contact us at:
📧 luxrahub.business@gmail.com

7. Third-Party Services

Our website may include links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies separately.

8. Payment Information

We do not store your payment details. All transactions are processed securely through trusted payment gateways.

9. Children’s Privacy

LuxraHub.com does not knowingly collect personal data from individuals under 18 years of age. If we become aware of such data, we will delete it immediately.

10. Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

11. Changes to Privacy Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated date.

We recommend reviewing this page regularly.

12. Contact Information

If you have any questions about this Privacy Policy, you can contact us:

Business Name: LuxraHub.com
Email: luxrahub.business@gmail.com
Phone: 9735210447
Address:
Pratappur, Pantihal
Jagatballavpur, Howrah
West Bengal - 711410
India

13. Consent

By using our website, you consent to our Privacy Policy and agree to its terms.

14. Information Accuracy

You agree to provide accurate and complete information when placing orders or registering on our site. Incorrect details may result in delays or cancellation.

15. Marketing Communication

With your permission, we may send:

  • Promotional emails
  • Discount offers
  • Product updates

You can unsubscribe anytime using the link in emails.

16. User Responsibility

You are responsible for maintaining the confidentiality of your account and password. LuxraHub is not liable for unauthorized access due to negligence.

17. Grievance Officer (India Compliance)

As per Indian IT regulations, you can contact our grievance officer:

Email: luxrahub.business@gmail.com
Phone: 9735210447

We aim to resolve complaints within a reasonable time.

18. GST Information

GST Number: 19BAIPK5050M1ZC

All invoices are generated in compliance with Indian tax laws.

19. Data Protection Commitment

We are committed to:

  • Transparency in data usage
  • Secure handling of information
  • Respecting your privacy rights

Your trust is important to us.

20. Final Note

At LuxraHub.com, we strive to offer a safe, secure, and enjoyable shopping experience in Jewellery, Accessories, and Gadgets. Protecting your privacy is a top priority, and we continuously improve our systems to safeguard your data.