Terms of service

Effective Date: 03/04/2026

Welcome to LuxraHub.com. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. General Information

Store Name: LuxraHub.com
Business Category: Jewellery, Accessories & Gadgets
GST Number: 19BAIPK5050M1ZC
Email: luxrahub.business@gmail.com
Phone: 9735210447
Address: Pratappur, Pantihal, Jagatballavpur, Howrah, West Bengal – 711410

LuxraHub provides customers with access to a wide range of jewellery, accessories, and electronic gadgets through an online platform.

2. Acceptance of Terms

By accessing our website, you confirm that:

  • You are at least 18 years old or accessing under parental supervision.
  • You agree to comply with all applicable laws and regulations.
  • You accept these Terms and our policies including Privacy Policy and Return Policy.

3. Changes to Terms

LuxraHub reserves the right to modify these Terms at any time without prior notice. Changes will be effective immediately upon posting. It is your responsibility to review these Terms periodically.

4. User Accounts

To access certain features, you may need to create an account.

You agree to:

  • Provide accurate and complete information.
  • Maintain the confidentiality of your login credentials.
  • Be responsible for all activities under your account.

LuxraHub reserves the right to suspend or terminate accounts if any information is found to be false or misleading.

5. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However:

  • Minor variations in color or design may occur.
  • Prices and availability are subject to change without notice.
  • Errors may occur, and we reserve the right to correct them.

6. Orders and Acceptance

When you place an order:

  • It is considered an offer to purchase.
  • LuxraHub reserves the right to accept or reject any order.
  • Order confirmation does not guarantee acceptance.

Reasons for cancellation may include:

  • Product unavailability
  • Pricing errors
  • Suspected fraudulent activity

7. Pricing and Payments

All prices are listed in INR (₹) and include applicable taxes unless stated otherwise.

We accept:

  • Credit/Debit Cards
  • UPI
  • Net Banking
  • Cash on Delivery (if available)

You agree to provide accurate payment details and authorize us to charge the full amount.

8. Shipping and Delivery

  • Orders are processed within 1–3 business days.
  • Delivery timelines may vary based on location.
  • Delays may occur due to unforeseen circumstances.

LuxraHub is not responsible for:

  • Delays caused by courier partners
  • Incorrect shipping details provided by the customer

9. Returns and Refunds

Our Return and Refund Policy outlines eligibility and process.

General conditions:

  • Products must be unused and in original packaging.
  • Return requests must be made within the specified period.
  • Refunds are processed after inspection.

Certain items (like personal jewellery) may not be eligible for return due to hygiene reasons.

10. Cancellation Policy

Orders can be canceled:

  • Before shipment
  • By contacting customer support

Once shipped, cancellations may not be possible.

LuxraHub reserves the right to cancel orders due to:

  • Stock issues
  • Payment problems
  • Suspicious transactions

11. Intellectual Property

All content on LuxraHub, including:

  • Logos
  • Images
  • Text
  • Designs

are the intellectual property of LuxraHub and protected by applicable laws.

You may not:

  • Copy
  • Reproduce
  • Distribute

without written permission.

12. Prohibited Activities

Users must not:

  • Use the website for unlawful purposes
  • Attempt to hack or disrupt services
  • Provide false information
  • Engage in fraudulent transactions

Violation may result in legal action and account termination.

13. Limitation of Liability

LuxraHub shall not be liable for:

  • Indirect or incidental damages
  • Loss of data or profits
  • Delays or service interruptions

All products are provided "as is" without warranties unless specified.

14. Third-Party Links

Our website may contain links to third-party websites. LuxraHub is not responsible for:

  • Content
  • Privacy practices
  • Services offered by third parties

Use them at your own risk.

15. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.

16. Governing Law

These Terms shall be governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in West Bengal.

17. Indemnification

You agree to indemnify and hold LuxraHub harmless from:

  • Claims
  • Damages
  • Losses

arising from your use of the website or violation of these Terms.

18. Force Majeure

LuxraHub is not liable for delays or failure due to events beyond our control, including:

  • Natural disasters
  • Pandemics
  • Government restrictions
  • Technical failures

19. Termination

We reserve the right to:

  • Suspend or terminate your account
  • Refuse service

if you violate these Terms.

20. Contact Information

For any queries regarding these Terms, contact us:

Email: luxrahub.business@gmail.com
Phone: 9735210447
Address: Pratappur, Pantihal, Jagatballavpur, Howrah, West Bengal – 711410

21. Entire Agreement

These Terms constitute the entire agreement between you and LuxraHub regarding your use of the website.

22. Severability

If any provision is found invalid, the remaining provisions will continue to be valid and enforceable.

23. Waiver

Failure to enforce any right or provision does not constitute a waiver of such rights.

24. Customer Responsibilities

Customers agree to:

  • Provide correct shipping details
  • Accept deliveries promptly
  • Read product descriptions carefully

25. Electronic Communication

By using our website, you consent to receive communications electronically, including:

  • Emails
  • Order updates
  • Promotional messages

26. Feedback and Suggestions

Any feedback provided to LuxraHub may be used without restriction or compensation.

27. Fraud Prevention

LuxraHub actively monitors transactions for fraud. Suspicious activities may lead to:

  • Order cancellation
  • Account suspension
  • Legal action

28. Warranty Disclaimer

We do not guarantee that:

  • The website will be error-free
  • Services will be uninterrupted
  • Products will meet all expectations

29. Delivery Issues

In case of:

  • Damaged product
  • Missing item

You must report within 48 hours of delivery.

30. Customer Support

Our support team is available to assist you with:

  • Orders
  • Returns
  • General inquiries

Contact via email or phone during business hours.

Thank you for choosing LuxraHub!