Refund policy

At LuxraHub, customer satisfaction is our top priority. We strive to provide high-quality jewellery, accessories, and gadgets that meet your expectations. However, if you are not completely satisfied with your purchase, we are here to help with a transparent and customer-friendly return and refund policy.

This Return and Refund Policy outlines the terms and conditions for returning products purchased from luxrahub.com. By placing an order on our website, you agree to the terms mentioned below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, unworn, and in its original condition.
  • The product must be returned with original packaging, tags, labels, and accessories.
  • The return request must be initiated within 7 days of delivery.
  • The product must not be damaged due to misuse, negligence, or improper handling.

Certain items may not be eligible for return due to hygiene and safety reasons, including:

  • Personal use jewellery items (earrings, nose pins, etc.)
  • Opened or used beauty or personal care items (if applicable)
  • Items marked as “Non-Returnable” or “Final Sale”

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Items purchased during clearance or special sale offers
  • Gift cards or promotional items
  • Customized or personalized products
  • Items damaged after delivery due to customer mishandling

LuxraHub reserves the right to reject any return request that does not meet the above criteria.

3. Return Process

To initiate a return, please follow these steps:

  1. Email us at luxrahub.business@gmail.com within 7 days of receiving your order.
  2. Include your Order ID, product details, and reason for return.
  3. Attach clear images or videos of the product (in case of damaged or defective items).
  4. Our support team will review your request within 2-3 business days.
  5. Once approved, you will receive return instructions.

Customers are responsible for safely packaging the product before returning it.

4. Return Shipping

  • Customers may be required to bear return shipping charges unless the product is defective or incorrect.
  • We recommend using a trackable courier service to ensure safe delivery.
  • LuxraHub is not responsible for lost or damaged return shipments.

In certain cases, we may arrange a reverse pickup depending on service availability in your area.

5. Refund Policy

Once your returned product is received and inspected, we will notify you regarding the status of your refund.

Refund Eligibility:

  • Approved returns will be processed for refund.
  • Refunds will be issued only after quality inspection.

Refund Mode:

  • If paid via prepaid methods (UPI, card, net banking), the refund will be credited to the original payment method.
  • If paid via Cash on Delivery (COD), customers must provide bank details for refund processing.

Refund Timeline:

  • Refunds are processed within 5-7 business days after approval.
  • It may take additional 3-5 business days for the amount to reflect in your account.

6. Replacement Policy

We offer replacement in the following cases:

  • Wrong product delivered
  • Damaged product received
  • Defective item

Replacement requests must be raised within 48 hours of delivery with proper proof (images/videos).

If the same product is unavailable, we may offer:

  • Store credit
  • Refund
  • Alternative product of equal value

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery
  • Share unboxing video and clear product images
  • Our team will verify and approve replacement/refund accordingly

Failure to provide valid proof may result in rejection of the claim.

8. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order.
  • Once the order is shipped, cancellation is not allowed.
  • In case of prepaid orders, the refund will be processed after cancellation approval.

9. Late or Missing Refunds

If you haven’t received your refund yet:

10. Exchange Policy

Currently, LuxraHub does not offer direct exchanges. Customers are requested to return the product and place a new order for the desired item.

11. Contact Information

If you have any questions about our Return and Refund Policy, please contact us:

Business Name: LuxraHub
Website: luxrahub.com
Email: luxrahub.business@gmail.com
Phone: 9735210447
Address:
Pratappur, Pantihal, Jagatballavpur
Howrah, West Bengal – 711410
India

12. Important Notes

  • All return requests are subject to approval by LuxraHub.
  • We reserve the right to refuse returns that do not meet our policy conditions.
  • Policy terms may change without prior notice.

13. Customer Satisfaction Commitment

At LuxraHub, we believe in building long-term relationships with our customers. Our goal is to ensure a smooth and hassle-free shopping experience. We continuously work to improve our services and provide you with the best quality products.

If you face any issues, our customer support team is always ready to assist you.