Shipping policy

At LuxraHub.com, we are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy outlines all the important details regarding order processing, shipping timelines, delivery, charges, and related procedures. By placing an order on our website, you agree to the terms mentioned below.

1. Order Processing Time

All orders placed on LuxraHub.com are processed within 1–3 business days after confirmation. Orders are not processed or shipped on Sundays or public holidays.

Once your order is successfully placed, you will receive an order confirmation via email or SMS. After processing, you will receive another notification with your tracking details.

In case of high order volume, processing time may be slightly delayed. If there is a significant delay in shipping your order, we will inform you via email or phone.

2. Shipping Time

We strive to deliver your products as quickly as possible. The estimated delivery time depends on your location:

  • Metro Cities: 3–5 business days
  • Tier 2 & Tier 3 Cities: 5–7 business days
  • Remote Areas: 7–10 business days

Please note that delivery times are estimates and may vary due to external factors such as weather conditions, courier delays, or unforeseen circumstances.

3. Shipping Charges

  • Free Shipping: We offer free shipping on selected products or promotional offers.
  • Standard Shipping Charges: Applicable charges will be displayed at checkout if any.

Shipping charges, if applicable, depend on product weight, delivery location, and ongoing offers.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for most locations across India.

  • COD availability depends on your PIN code (711410 and other regions supported).
  • Additional COD charges may apply and will be shown at checkout.
  • Please ensure you have the exact amount ready at the time of delivery.

LuxraHub reserves the right to disable COD for certain orders based on internal policies.

5. Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS. You can use this ID to track your shipment in real time.

If you do not receive tracking details within the expected timeframe, please contact our support team.

6. Delivery Partners

We work with trusted courier partners to ensure safe and timely delivery of your orders. These partners are selected based on service quality, coverage, and reliability.

7. Delivery Attempts

Our delivery partners will attempt delivery up to 2–3 times. If the delivery is unsuccessful due to:

  • Incorrect address
  • Unavailability of the recipient
  • Refusal to accept the order

The order may be returned to us. In such cases, re-shipping charges may apply.

8. Incorrect Address

It is the customer’s responsibility to provide accurate shipping details. If you provide an incorrect or incomplete address:

  • Delivery may be delayed or failed
  • LuxraHub will not be responsible for non-delivery

If you realize the mistake, please contact us immediately at luxrahub.business@gmail.com or call 9735210447.

9. Delayed or Lost Shipments

While we aim to deliver within the estimated time, delays may occur due to:

  • Courier service issues
  • Natural disasters
  • Government restrictions
  • Festivals or peak seasons

In rare cases where a shipment is lost, we will investigate the issue with the courier partner and provide a suitable resolution, such as replacement or refund.

10. Damaged or Tampered Packages

If you receive a package that appears damaged or tampered:

  • Do not accept the package
  • Inform the delivery agent immediately
  • Contact our support team with photos/videos as proof

We will arrange a replacement or refund after verification.

11. International Shipping

Currently, LuxraHub.com does not offer international shipping. We only deliver within India.

We may expand our shipping services internationally in the future.

12. Shipping Restrictions

Certain products may have shipping restrictions based on:

  • Delivery location
  • Legal regulations
  • Courier limitations

In such cases, you will be notified during checkout or after placing the order.

13. Partial Shipments

Sometimes, your order may be shipped in multiple packages due to product availability or logistics reasons. In such cases:

  • You will receive separate tracking details
  • No additional shipping charges will be applied

14. Customer Support

If you have any questions or concerns regarding shipping, feel free to contact us:

Store Name: LuxraHub.com
Email: luxrahub.business@gmail.com
Phone: 9735210447
Address: Pratappur, Pantihal, Jagatballavpur, Howrah, West Bengal – 711410

Our support team is always ready to assist you.

15. Policy Updates

LuxraHub reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

We encourage customers to review this policy periodically to stay informed.

16. Important Notes

  • Delivery timelines are estimates, not guarantees
  • Shipping delays due to external factors are beyond our control
  • Customers must cooperate with delivery agents for smooth delivery

17. Thank You for Shopping with LuxraHub

We value your trust and strive to provide the best shopping experience. Our goal is to ensure that every order reaches you safely and on time.